Sino Property Services clinches two Asia Pacific Customer Relationship Excellence Awards

Sino Property Services (SPS) today received the People Development Program of the Year (Property Management) and the Field Support Team of the Year (Island Resort) in the Asia Pacific Customer Relationship Excellence Awards 2009.

The recognition confirms SPS dedication to excellence in property services in more than 180 residential estates, commercial buildings, clubhouses and shopping malls. The SPS team of 6500 professionals have undergone comprehensive training to empower them to provide a range of superior services.

Mr Sunny Yeung, Executive Director of Sino Group and Head of SPS said, "The achievements of SPS can be attributed to teamwork and appreciative customers. To provide the best services, SPS has taken a conscientious approach to labour division while setting high standards and clear steps for employees to follow. SPS emphasises thorough training with examinations to evaluate performances to deal with the high turnover rate of the industry."

SPS has established 10 pioneering academies to provide tailor-made training to its 6500 staff. An easy-to-learn approach combining role playing and short videos helps employees to internalise the values conveyed and subsequently deliver quality services.

SPS is the first in the industry eligible to organise Construction Industry Safety Training and issue a Green Card to certify completion. Valuing premium clubhouse services, it introduced the Clubhouse Academy to provide comprehensive training to clubhouse staff. It also launched the Green Academy and invited the Environment Protection Department and Electrical and Mechanical Services Department to train its 100 frontline property managers to implement green management and convey green messages to customers.

Island Resort, awarded the Field Support Team of the Year is the biggest housing estate under SPS. Ensuring high standards of service quality is not an easy task in over 3,000 units, a large-sized clubhouse and shopping mall.

"Continuous training and strict guidelines are the keys to quality service. It is essential that frontline staff heed customer suggestions and build a trusting relationship with them," said Mr Derek Pang, General Manager of Island Resort.

Mr Sunny Yeung said, "Quality staff training is closely correlated to our business development. We educate our staff to provide wholehearted services that earn recognition. To become the number one choice of our clients, it is a must to win their trust."