Sino Property Services clinches Hong Kong Top Service Brand Award

Sino Property Services (SPS) has been named one of the Top Hong Kong Service Brands in the 2009 Hong Kong Top Service Brand Awards. Organised by The Hong Kong Brand Development Council and the Chinese Manufacturers' Association of Hong Kong, the awards recognise outstanding service brands established by Hong Kong companies. The initiative aims to encourage local enterprises to pursue excellence, promote Hong Kong services, and enhance the profile of Hong Kong industries both locally and internationally.

Recognising quality property management services

SPS has earned a reputation as a Hong Kong leader in property management services. The four pillars of the comprehensive SPS property services offering are Sino Estates Management Limited, Sino Security Limited, Sino Parking Services Limited and Best Result Cleaning Services Limited. Each serves customers' daily needs in estate management, security, parking, cleaning, building maintenance, landscaping and premium lifestyle services. The SPS team of 6,500 professionals is dedicated to providing superior property services in more than 190 residential estates, commercial buildings, clubhouses and shopping malls.

Mr Sunny Yeung, Executive Director of Sino Group said, "We are greatly honoured to receive this accolade, which confirms our ongoing determination to provide professional property services. The SPS team is committed to improving the quality of services for our valued customers in terms of hardware, software and human resources management. Our greater reliability, quality assurance and service excellence stem from our company core values of customer first, staff integrity, teamwork, continuous improvement, preparedness and a sense of urgency."

SPS has established 11 pioneering academies covering everything from property management, security, clubhouse management, safety, five-star service, building maintenance, language, environmental protection and landscaping to provide tailor-made staff training. An easy-to-learn approach combining role playing and short videos helps employees to internalise the values conveyed and subsequently deliver quality services.

The four companies of SPS are all accredited with ISO 9001 Certification on Quality Management System and ISO 10002 Certification on Complains Handling Management System. In addition, many Sino properties have been awarded with Indoor Air Quality Certificates, Quality Water Recognition Scheme for Buildings Certificates and Hygiene Control System Certificates.